Soft Services Area Operations Manager

DSB Cleared Maths and English GCSE's or equivalent IOSH or equivalent certification Proficiency in Microsoft Outlook, Word, and Excel Proven experience in operational management Experience in developing others Ability to have difficult conversations Demonstrates high personal standards Innovative, creative, and organized Lead cleaning teams to ensure a positive, motivational, and supportive working environment Ensure advanced planning of all cleaning operations, including periodic tasks with clear schedules and sign-off procedures Focus on training and development to establish good working practices Ensure excellence in cleaning operations including security, health and safety compliance, cleaning standards, colleague appearance and presentation, full and clean uniforms, guest and staff interaction, and courtesy Control delivery of colleague rosters, ensuring compliance is always maintained Lead and advise the team in managing absence and holiday records, including sickness and annual leave for all direct reports Organize non-agency cover wherever possible to avoid staff and qualitative shortfalls Carry out and manage monthly audits to ensure high standards of cleanliness and a safe environment Manage recruitment, induction training, developing, and retaining colleagues Ensure adequate quality performance measures (KPIs/SLAs) are adhered to and resolve any failures professionally with clear plans Conduct quality audits to ensure service delivery adheres to ISO9001 requirements Ensure strict compliance with the Data Protection Act, GDPR, and associated regulations Lead and support direct reports in an engaged and positive manner Ensure the team delivers exceptional operational standards along with excellent and meaningful building user interaction Work with Senior Leadership Team and Operations Management Team to forward plan staffing and ensure capacity is met Scale service during peak periods without sacrificing SLAs Ensure all team members are valued employees and conduct annual job chats Identify team members wishing to progress their careers and work with HR and Learning & Development to create development plans Work alongside HR and Learning and Development teams to deliver Customer Experience training Identify training needs for direct reports and work with Senior Leadership Team on training plansAt JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .