Social Care Officer

Location and Hours

Priority candidates will be considered. Address: Hindley Town Hall, Cross Street, Hindley, Wigan, WN2 3AX. 37 hours per week.

Salary

Grade 6, £29,540 - £32,597 per annum.

Part time (18.5 hours per week) - Grade 6, £14,770 - £16,298 per annum (pro rata based on 37 hours).

Job Description

You will work with people, their families, carers, and service providers from all sectors of the community, health and social care organisations, assisting people to have increased choice and control in the way that they organise their social care support. You will carry out proportionate social care assessments and reviews and support people to create their individualised care and support plan. You will access support from both informal (family and friends) and formal (private, voluntary sector and council) groups and work with professionals and partners to clarify the individual's assessment of need.

Responsibilities

• You will work with people, their family, carers and service providers from all sectors of the community, health and social care organisations.
• You will assist people to have increased choice and control in the way that they organise their social care support.
• You will carry out proportionate social care assessments and reviews and support people to create their individualised care and support plan.
• You will access support from both informal (family and friends) and formal (private, voluntary sector and council) groups and work with professionals and partners to clarify the individual's assessment of need.

Qualifications

• GCSE (or equivalent) grade C or above in Maths and English.
• Social Care qualification or relevant experience.
• Experience of working with and empowering people who access Social Care provision and a good understanding of a Person Centred approach to Social Care.
• Excellent interpersonal skills, with the ability to engage with a variety of different people, negotiate and appropriately challenge.
• Excellent customer care skills.
• In depth knowledge of Personalisation, Personal Budgets and Direct Payments.
• Knowledge and understanding of the legal frameworks affecting Social Care and safeguarding procedures.
• Ability to work unsupervised or as part of a team.
• Excellent communication skills, both written and verbal.
• Excellent numeracy and literacy skills with the ability to analyse complex situations.
• Ability to use initiative and have a creative, flexible approach to addressing and resolving problems with the ability to organise, prioritise and manage a varied case load.
• Good IT skills and an understanding of software applications.

Diversity and Inclusion

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong.

Flexibility and Benefits

The role is flexible and allows you to work within an office environment, within the community or work from home. We also take a blended approach to where we work, depending on the work we do. We support flexible working patterns, including working from home, the office, or the community.

We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits. Click here to find out more about working for TeamWigan.

Application Notes

To be appointed to this role you must be able to prove your right to work in the UK. We are not a licensed sponsor.

Interview dates: Priority Candidates 09/02/2026; All Other Candidates 11/02/2026-12/02/2026.

This position is subject to Enhanced Disclosure Procedures plus Adult barred list check. The employer is committed to safeguarding.