SOC Operator Days & Nights

SOC Operator Days & Nights

We are expanding our team of SOC Operators and are looking for motivated, analytical team players to cover day and night shift roles in the SOC team.

Responsibilities:

The ASOC supports the Dublin campus and other client locations. This is a challenging and exciting chance to join a dynamic and progressive team, with multiple responsibilities which include but are not limited to:

• Answering routine and emergency alarm calls

• Monitor alarms and video equipment including fire alarms, door alarms, and duress alarms.

• Maintain and enhance security and safety. You will support all client specific operational tasks.

• Conduct investigations and analysis on internal and external incidents.

• Dispatch security officers, ERT, facilities, Local Emergency Services and EMS personnel as required via telephone and/or radio.

• Maintain various records of communications and events.

• Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the Client.

• Communicate and disseminate information, using established communication vehicles, to key partners using best practices.

• Perform integral roles in daily operations

• Act as a liaison between the Physical Security Department and relevant stakeholders.

• Escalate (without delay) complaints and unusual/critical event information to the SOC Supervisor & Manager.

Job Requirements:

• Advanced computer skills and proficiency. Experience of local systems is an advantage.

• Excellent verbal and written communication skills.

• Have a keen interest in global security risks.

• Strong analytical and problem-solving skills.

• Self-motivated and able to follow instruction.

• A strong customer service focus.

• Ability to work in a team environment.

• Ability to multitask.

• Think through problems for logical solutions and remain calm and professional under stress.

• Strong decision-making ability during both crisis and non-crisis situations

• Must be able to speak clear, give direction and provide guidance to employees and security staff during emergencies.

• Able to work and communicate effectively with all levels of leadership.

• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy.

• Ability to maintain confidentiality about specifics of sensitive information related to the role.

Qualifications:

• PSA License

• Prior experience of a Control Room environment is an advantage

About the role

The Security Operations Centre operates 24/7/365 and the SOC Operator will support national and international stakeholders by making the right decisions at the right time. The SOC Operator is responsible for using best practices to identify, investigate and support all incidents that will either impact or potentially impact the business, the brand, assets and or employees.

They work 12 hours 3/4 shifts per week.

At Provincial, we embrace diversity and create an environment where everyone, regardless of gender, sexual orientation, cultural background or disability, can flourish and succeed. If you don't meet all the criteria, don't worry;we welcome individuals of all genders, nationalities, and sexualities to apply for positions within our company. Your journey with us begins when you believe in yourself and in the endless possibilities we offer.

About the company

Provincial Security Services is an Irish security company with over fifty years' experience, delivering high-quality guarding, reception, and security system services in Ireland, the UK and into Europe. The company combines a people-centred approach with state-of-the-art technology to protect clients in commercial, corporate, and public sectors. With strong credentials and a client-first ethos, Provincial offers security professionals a stable, respected employer with opportunities to grow and excel in the field.

At its core, Security is a people business. Our staff are our biggest asset, and we make great efforts to ensure that they are happy at what they do.

Because management actively participate in our service delivery, we meet all of our team on site on a regular basis. And when we're there, we listen. Quite often it is the little things that make the difference - and our ability to engage with our staff means that we can better understand what each person needs to make their day brighter.

These discussions are also an opportunity for us to share information about the company's successes - and failures - and to foster the family company feeling that has been a hallmark of our service delivery since we were founded in 1969.

If you are as passionate as we are about customer service delivery, and enjoy working in a team, we would love to hear from you.

Why Join the Provincial team?

• Professional growth opportunities

• Flexible working patterns

• Diverse team whose skills and abilities are valued

• Excellent benefits

• Recognised employer through our accreditations

• Learning focus

Required Criteria

• PSA License
• SOC or control room experience
• Excellent spoken and written English

Desired Criteria Skills you'll need

• Reporting & Communication
• Attention to detail