SMC Professional Services Leader (Security/Multi-Cloud)

Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry's 'Confident Guide' sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and people can rely on.

The Role

Our Transition team plays a big part of delivering successful outcomes to our clients and to ensure that we maintain quality and value in what we must provide the right level of support to our delivery teams.

This role provides leadership and operational oversight for our Network, Security and Multi-Cloud (SMC) engineering team, setting the standard for delivery excellence, client engagement, and measurable business impact. The focus is on enabling high-quality outcomes through strong leadership, effective resource management, and robust governance across all engagements.

The SMC Leader is responsible for guiding and supporting our team of SMC Engineers, ensuring they have the direction, structure, and support required to perform at their best. You will play a central role in professional development, mentoring, and performance management, fostering a positive, high-performing culture aligned with Natilik values. By championing best-practice ways of working, you will embed consistency, quality, and accountability across the function.

Working closely with Design and Sales teams, you will develop a deep understanding of our proposition and forward pipeline to ensure the team has the right skills and capacity to meet demand. This includes workforce planning, identifying capability gaps, driving upskilling initiatives, and effectively leveraging our partner ecosystem. Through proactive pipeline forecasting, resource planning, and optimisation of allocation, you will maximise team utilisation while maintaining delivery quality and team wellbeing. Your priority is ensuring the right expertise is available at the right time to deliver exceptional client outcomes.

To deliver in your role, we expect the following skills, abilities, knowledge & experience:

People Leadership

• Lead the Network, Security and Multi-Cloud engineering teams

• Act as an escalation point for your team and SMC projects

• Provide leadership oversight and mentorship to engineers aligned to your technology areas

• Build strong relationships with your team and manage pastoral care, including:

  • Annual IDP review
  • Quarterly performance reviews
  • Bi-weekly check-ins
  • Annual leave management
  • Development plans and training
  • Performance improvement plans where required

• Monitor engineering capacity and ensure the right skillset is available via Natilik resources or trusted partners

• Build and support our trusted partner network in the SMC space

• Support the development of an SMC Community and create a regular cadence for DSQ meetings

• Be a "go to" contact for key SMC clients

Technical Attributes

• Knowledge of Network, Security and Multi-Cloud technology stacks:

  • Cisco/ Palo security stack
  • Firewall
  • ISE
  • Umbrella
  • SASE
• Multi-cloud
  • Hashicorp
  • ACI
  • Azure
  • Hyperflex
  • VMware
  • Pure storage
  • UCS

• Work with Engineers, Project Managers, and key business stakeholders (internal and external) to deliver successful outcomes

• Maintain oversight of key projects to ensure delivery in line with scope and Natilik target operating model

• Create and maintain a target operating model for SMC project delivery

• Create and maintain templated documentation and best practice processes

• Drive automation and continual improvement in project delivery

• Support presales activity, including scoping and peer reviewing SOWs

• Support RFP processes within your technology areas

• Proactively engage with top clients aligned to your tech stacks

• Review pipeline and capacity to ensure successful delivery

• Track project overruns and implement mitigations to prevent reoccurrence

• Manage resource prioritisation and escalations with minimal client impact

• Ensure strong fiscal performance across engagements

• Demonstrate proactive time management and delivery against commitments

Benefits

Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:

• 25 days annual leave (+ bank holidays) rising with tenure
• Quarterly Awards and Bonuses
• Flexible Working Policy
• Competitive pension scheme
• Access to Financial Wellness support
• Industry-leading home working and mobility technology
• Private Medical Insurance
• Company shares (available after One year tenure)
• Medicash (Cashback Scheme)
• Retail discounts via Medicash
• Access to EAP scheme for you and your household
• Vehicle lease salary sacrifice scheme (available after One year tenure)
• Cycle to Work Scheme
• Annual paid volunteering day
• Enhanced parental leave
• Access to funding for additional qualifications and courses
• Access to paid study leave