Smart Metering Field Investigator Asset Strategy & Capital Delivery Hatfield

We are looking for a Smart Metering Field Investigator to support our Smart Metering Programme across the central region. This is a field-based technical role ensuring smart meters are correctly installed, connected, and delivering accurate data and customer benefits.

You will investigate and resolve meters that fail to communicate, working across multiple systems, analysing data, visiting sites and engaging with suppliers and network providers to restore performance. You will take ownership of issues end-to-end, tracking progress and outcomes to ensure effective resolution.

This is a mobile role covering the central region (including Harlow, Stansted Airport and surrounding areas), requiring regular travel and independent workload management, with occasional attendance at our Hatfield office.

Key responsibilities

• Monitor smart meter performance and identify connectivity issues
• Investigate non-communicating meters using multiple operational systems
• Diagnose issues such as installation quality, signal strength, or network faults
• Carry out site visits and field-based inspections
• Replace, repair, re-pair or reconfigure meters where required
• Engage with suppliers and network providers to resolve issues
• Track, monitor, and close out end-to-end resolution of faults
• Support development of internal processes and performance tracking
• Maintain accurate records, evidence, and technical data

Essential requirements

• Field-based operational/technical experience (utilities, metering, telecoms or similar)
• Experience using operational systems (MDMS and/or work management systems)
• Full clean UK driving licence (ability to drive a commercial vehicle)
• Willingness to travel across the central region
• NRSWA qualification (Operative or Supervisor) and Streetworks SLG

Skills

• Strong analytical and investigative mindset
• Comfortable working across multiple systems and datasets
• Practical, hands-on technical ability in the field
• Ability to engage with suppliers, contractors, and network providers
• Strong communication and organisational skills
• High attention to detail and accurate record keeping
• Ability to manage workload and visits independently

Benefits

• Salary from £33,000k dependant on skills and experience
• Commercial vehicle
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
• A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.

Disability Confident

As a Disability Confident employer, we're committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we're not able to offer interviews to all, we'll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it's like to work at Affinity Water through our career site where our colleagues share their career development stories and you can get a feel for our company culture.