Slots Manager

What You'll Be Doing

As Slots Manager, you'll play a key role in the success of the club by:

• Leading the day-to-day operation of the slots department, ensuring exceptional service, presentation and performance.
• Creating a best-in-class customer experience and proactively resolving customer issues.
• Recruiting, developing and coaching a highly engaged slots team.
• Building efficient rotas to ensure the right level of support is always available.
• Driving revenue and profitability through effective management of machine performance, promotions and customer engagement activities.
• Creating a culture of continuous improvement, coaching and accountability.
• Monitoring local competitor activity and identifying opportunities to grow market share.
• Championing safer gambling and ensuring compliance with all licensing and regulatory requirements.
• Using customer feedback and insight to continuously improve service standards.
• Supporting local marketing initiatives that increase customer engagement and venue performance.

What We're Looking For

We're seeking a passionate leader who thrives in a fast-paced, customer-focused environment and enjoys delivering results through people.

You'll have:

• Management experience within gaming/gambling sector in and around the London market (including AGC's)
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• A commercial mindset with the ability to analyse performance and identify growth opportunities.
• Professionalism, integrity and the ability to perform under pressure.