Slots Manager

Job Description

The Slots Manager will lead and manage the Slots department, ensuring exceptional customer experience is achieved, financial targets are met, effective team performance, alongside meeting our compliance with company standards, while maintaining operational efficiency.

Key Accountabilities

• Oversee daily operations of the slots area, ensuring high standards of service, presentation, and performance.
• Deliver excellent customer service, proactively handling feedback and resolving customer issues promptly.
• Recruit, train, and develop teams to achieve company brand service standards.
• Conduct regular team performance reviews and maintain a positive, productive work environment.
• Monitor and analyze slot machine performance, implementing initiatives to maximize revenue.
• Plan and execute promotional activities to drive engagement and profitability.
• Ensure adherence to safer gambling and our licensing objectives
• Maintain awareness of competitor activity and recommend appropriate actions.
• Uphold the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures

Slots Team

• To lead, and build a professional, competent, and engaged slots team
• Responsible for efficiently of rotas to ensure we have team to deliver service
• Accountable for the effective training, development, and motivation of the slots team
• Instill a continuous performance improvement culture throughout the team empowering them to achieve targets in their respective areas of responsibility
• Encourage training, coaching and feedback culture within the team
• Manage annual appraisal review process to ensure that it is conducted appropriately, all training needs are established, and development plans are created

Customer

• Driving customer service standards for the team, identifying customer needs, and acting on customer satisfaction feedback to ensure appropriate service provision to a range of customer expectations
• Knowledgeable of competitors, their products and offers along with the impact they have on your customers.
• Drive the best service experience in the town
• Identifying and acting upon locally generated marketing opportunities to deliver growth in stake whilst ensuring margin efficiency

Qualifications

What's needed for success - Experience & Qualifications:

• To hold a current PFL License (not necessary)
• Management service experience
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• An analytical and commercially focused mindset.
• High attention to detail and commitment to operational standards.
• Integrity, professionalism, and ability to work under pressure.

Additional Information

Why Join Us?

Because your skill deserves the right setting.

• A Salary That Reflects Your Value -We know talent when we see it - and we reward it. You'll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further -From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win -Our induction isn't just a process - it's a real welcome. You'll get the support and confidence you need to hit the ground running.
• Work That Means Something -You'll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A Culture That Puts People First -We're proud to support and look out for each other. It's part of who we are - and why people stay.
• A High Standard, Shared Together -We set the bar high because we care - but we do it as a team, not in competition. When one person wins, we all do.
• Real Support for Your Growth -Whether you're new to the industry or ready to take the next step, we're here to help you develop and grow.

Be Part of What's Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we'd love to hear from you.

We're building something special at Grosvenor Casinos. Join us and be part of it.

We're for Everyone

At Grosvenor Casinos and The Rank Group, we're committed to creating a workplace that's welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we're happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.