Skincare Manager - Trafford, Manchester

Overview

Type of contract: permanent, full time 40h

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

As the Skincare Manager, you'll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold Sephora's high standards of operational excellence. You'll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves.

Responsibilities

• Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, customer satisfaction and teamwork.
• Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member's growth.
• Proactively manage employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Conduct investigations, disciplinary meetings, and other related processes.
• Foster a positive, collaborative, and creative team environment through leading by example, providing floor leadership, and challenging the team to deliver exceptional service and embrace innovation.
• Collaborate as part of a cross-department team, leveraging shared best practices to ensure an outstanding in-store customer journey.
• Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
• Stay up-to-date with the latest skincare trends, techniques, and product innovations to provide informed recommendations to customers, inspire team members, and foster a culture of continuous learning and skill development.
• Deliver expert skincare consultations and personalised product recommendations, to ensure each customer feels valued and empowered.
• Proactively lead your team to engage with customers, build long-lasting relationships, and identify opportunities for upselling and cross-selling, taking ownership of the team's performance and ensuring both sales targets and an exceptional customer experience are achieved.
• Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
• Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the store's broader business goals.
• Oversee the daily operations of the skincare department, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display.
• Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales.
• Maintain Sephora's operational standards, including loss prevention, health and safety protocols, and adherence to company policies, while also holding your team accountable.

Qualifications

• Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare.
• In-depth knowledge of skincare products, ingredients, brands, and trends, with a passion for educating others about skincare.
• Strong capability to develop and guide a team, fostering both individual growth and collective performance.
• Passion for Sephora and team development, with the ability to inspire, motivate, and demonstrate resilience in a fast-paced environment.
• Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team.
• Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
• Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement.
• Flexibility to work evenings, weekends, and holiday seasons as required.

Note

This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Sephora culture

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
• Join us and belong to something beautiful.

Equal Opportunity

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.