Showroom Manager

Position: Manchester Showroom Manager

Location: Manchester City Centre

Full-Time Onsite

Flokk, a leader in workplace seating solutions, is looking for a Showroom Manager to join our team in Manchester to oversee its daily operations, deliver exceptional customer experiences, and bring our brand to life through engaging events and professional showroom management.

Does this sound like you?

Who we are

Flokk is the leading European manufacturer of high-quality seating solutions, with a growing

portfolio of global brands with more than 40% of our sales outside Europe. Committed to sustainability for decades, we are pioneers in developing eco-friendly seating solutions for

both the private and public sector. Through organic growth and successful acquisitions, we aim to expand into new markets and offer a wide range of seating solutions for modern work environments. Trusted worldwide for our cutting-edge designs, we blend Scandinavian heritage with innovation. With production sites across the European continent, the UK, China and the USA, and products sold in over 80 countries, ouremployees work with one shared vision Inspire Great Work

Purpose of Role

The Showroom Manager plays a critical role in ensuring the smooth daily operation of the showroom and representing the business as the first point of contact for all visitors. This role is responsible for maintaining a professional, engaging environment that attracts customers, drives footfall, and supports the business brand through exceptional customer experience, facilities management, and event execution.

Key Responsibilities:

Customer Experience & Front of House

• Act as the face of the showroom, greeting all customers and visitors with professionalism and warmth.
• Ensure the showroom always reflects the company's brand standards, is welcoming, and presents products and services in the best possible light.
• Provide assistance to customers, directing them to relevant teams or resources as required.
• Conduct showroom tours for ad-hoc visitors and effectively communicate the Flokk value proposition.
• Manage visitor check-ins, hospitality (refreshments, materials, seating), and maintain a polished client experience.

Event & Engagement Management

• Plan, coordinate, and host events, open days, and workshops to drive engagement and customer footfall.
• Ensure events are well-executed, on brand, and deliver a positive customer experience.
• Liaise with internal teams and external partners to support promotional campaigns.

Showroom Operations & Facilities

• Oversee the day-to-day running of the showroom, ensuring all operational aspects are managed efficiently.
• Act as main key holder, ensuring opening and closing procedures are consistently carried out.
• Manage facilities contracts and relationships with external vendors (cleaning, security, maintenance, catering, etc.).
• Conduct regular checks to ensure the showroom is safe, clean, and fully operational.
• Ensure compliance with health & safety standards and procedures.

Data & Customer Relationship Management

• Capture and maintain accurate CRM data from showroom visitors and event attendees.
• Support the marketing and sales teams by sharing customer insights and feedback.
• Track visitor numbers, enquiries, and outcomes to inform strategy and improve showroom performance.

Key Skills & Attributes

• Strong interpersonal and communication skills - approachable, professional, and customer-oriented.
• Highly organised and detail orientated, with the ability to manage multiple priorities simultaneously.
• Confident in facilities management and delivering exceptional visitor experience.
• Experience in event planning and execution.
• Comfortable using the Microsoft Suite, recording data and creating presentations.
• Reliable and trustworthy as the main on-site key holder.
• Interest and experience in Interior Design is advantageous but not essential.

What we offer:

• Company Pension
• Life Insurance
• Employee Assistance Programme with 24/7 support
• Enhanced Maternity and Paternity pay
• Company Events
• Cycle to Work Scheme

Flokk is committed to fostering a diverse, equitable and inclusive workplace where all employees feel valued, respected, and supported.

We believe diversity drives innovation and creates an environment where everyone can thrive. As an equal opportunity employer, we welcome individuals from all backgrounds to join our team.