Shopfloor OT/IT support with MES/Manufacturing

Your responsibilities:

• Day to day incident monitoring and resolution.
• Interaction with client (IT & Business users) on functional issues.
• Follow service management processes (eg Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times.
• Adhere to shift rotation plan and Operating model.
• Interaction with SME's on functional issues.
• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area.
• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution.
• Stakeholder management, share regular updates and assist in preparing operational reports.
• Follow service management processes (eg Incident, Change, Capacity, Problem etc.).
• Maintaining agreed SLA levels and assuring Quality of delivery at all times.
• Adhere to shift rotation plan and Operating model.
• Interaction with SME's on functional issues.
• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area.
• Track and report progress to stakeholders.

Your Profile:

Essential skills/knowledge/experience:

• IT endpoint knowledge, applicable on production lines, plus endpoint support.
• Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points.
• Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes.