Shop Support Manager (Bank)

Shop Support Manager (Bank)

Location: Springhill Hospice Salary: £13.22 to £13.77 per hour (Band 3) Closing Date: 30/06/2026

An exciting opportunity has arisen to join the retail team at Springhill Hospice as a Shop Support Manager. This is a varied and rewarding role providing management cover across our network of hospice shops, leading volunteers, driving sales, and ensuring excellent standards of customer service and compliance.

Responsibilities:

• Day to day running of shops in the absence of the Shop Manager.
• Supporting income generation and maximising Gift Aid.
• Maintaining visual merchandising standards.
• Ensuring a safe and welcoming environment for customers and volunteers.
• Performing routine shop operations and providing cover on a bank basis (minimum one shift per month).

This is an exciting time to join our retail team as we are growing our operation, offering the chance to make a real impact while supporting the vital work of the Hospice.

Contact for more information or an informal discussion: Kate Butterworth, Retail Development Manager, .

Employee Benefits and Wellbeing

• Competitive salaries
• Excellent pension scheme with three tier options (0/8%, 3/11%, 6/14%)
• Enhanced annual leave - 35 days rising to 37 after 5 years and 40 after 10 years (incl. bank holidays, pro rata for part time employees)
• Enhanced sick pay
• Family friendly and flexible working policies
• Inclusive, equal opportunities employer
• Enhanced maternity, paternity and adoption pay
• Meaningful work, making a difference to the lives of others
• Individualised induction period
• Training and development opportunities
• Springhill Employee Voice Forum (staff representative group)
• Supervision, group reflection and annual appraisal
• High quality, subsidised meals at the Hospice
• Free parking (available at main Hospice, Hub and Education site)
• Blue Light Card access for discounts
• Cycling to work scheme
• Easy access via public transport

Equality, Diversity and Inclusion

We are committed to promoting equality, diversity and inclusion. We recognise that everyone is different, and we value the unique contribution of individual experiences, knowledge and skills in delivering quality services. We therefore encourage applications from people of all backgrounds and abilities. Please complete our Equal Opportunities Form as part of your application.

Pre Employment Checks

Applicants will be subject to a DBS check as part of the pre employment process.

To apply, please send your CV and cover letter to . A cover letter should state how you fulfil the requirements outlined in this specification.