Shop Manager

Shop Manager

As the Shop Manager you set the tone for the shop, creating an entertaining environment that customers love to be in, and lead your team to reach store targets. You provide full operational support and direction, ensuring the experience for every Paddy Power customer is best in class. Your passion for technology will help promote our online and retail products and services.

Responsibilities

• Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights.
• Set the example by offering strong mentorship and constructive feedback to drive your team toward achieving high standards collaboratively.
• Be a clear communicator by actively encouraging colleagues to share ideas on how things can be done better, quicker, and easier.
• Play by the rules by ensuring the shop adheres to Social Responsibility commitments and all shop operational procedures, including cash management procedures.
• Lead by example and empower your team to uphold and maintain shop presentation standards.
• Mentor and guide your team to deliver excellent customer service both face to face and over the phone.

Values

• Customer First, always
• Change the Game
• Win Together
• Free to Be Me

Inclusive Employer

We're working to be an inclusive employer and encourage people from all backgrounds, ways of thinking, and working styles to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you require any reasonable adjustments to make this role work for you, let us know, and we'll see how we can accommodate them.