Shop Manager

Are you passionate about retail, community, and making a difference? We are looking for a dynamic and motivated Shop Manager to lead our charity shop, maximising sales and delivering outstanding customer service while supporting the vital work of the St Vincent de Paul Society.

As Shop Manager, you will be responsible for the day-to-day running of the shop, driving sales and income through excellent merchandising, community engagement, and effective team leadership. You'll recruit, train, and manage volunteers and staff, ensuring our shop is a welcoming, vibrant space for customers and donors alike.

• Achieve income targets through shop sales, Gift Aid, donations, recycling, and online selling.
• Maximise Gift Aid and ensure all donors are asked to Gift Aid their donations.
• Maintain high standards of stock quality, merchandising, and shop presentation.
• Recruit, train, and support volunteers and staff, fostering a positive team culture.
• Engage with the local community to increase donations, sales, and volunteer numbers.
• Manage shop finances, cash handling, and adhere to all SVP policies and procedures.
• Create engaging content for the shop's social media channels.
• Ensure first-class customer service and resolve customer queries or complaints.
• Maintain a safe, clean, and welcoming environment for all.

• Experience managing staff and/or volunteers.
• Strong organisational, communication, and customer service skills.
• Proactive, creative, and able to work flexibly to meet the needs of the shop and community.
• Good IT skills, with a willingness to engage with online selling and social media.
• Empathy with the ethos and values of the St Vincent de Paul Society.

Why Join Us?

You'll be part of a supportive, mission-driven team committed to making a difference in communities across the UK. We offer flexible working, opportunities for professional development, and a chance to contribute to meaningful projects.

Key Dates & Additional Info

• Closing Date:29thSeptember 2025
• Interviews:w/c 6th or 13th October2025

We welcome applicants from all backgrounds. Whilst we ask that staff have sympathy with Christian values,we celebrate and value people of all faiths or none -diversity and inclusion are at the heart of who we are.

If you have any questions or would like to know more about the role, feel free to contact our friendly HR Team on (option 5).

Please note: If you haven't heard from us within four weeks of your application, unfortunately, you have not been successful on this occasion. We encourage early applications as we may close the listing early if we receive a high volume of interest.

About the SVP

TheSt Vincent de Paul Society (SVP)has been a beacon of hope since 1844, part of a vibrant international Christian movement working in 153 countries. We are dedicated to tackling poverty in all its forms by offering practical, person-to-person support to those in need. Our mission is rooted in dignity, compassion, and respect - serving anyone, regardless of faith, race, gender, or background.

Join us in making a real difference -your skills could help transform lives.