Shift Supervisor YMCA Mansfield Supported Housing

About the Role

YMCA Robin Hood Group is seeking a Shift Supervisor to lead our dedicated team of Housing Duty Workers across our Mansfield and Ashfield accommodation buildings. Your role will involve ensuring operational standards are met, staff feel supported and fostering a culture of excellence.

Key Responsibilities

• Support your team with operational challenges.
• Conduct 1-2-1s and annual appraisals.
• Act as an escalation point for queries.
• Facilitate activities and events for residents.
• Ensure compliance with processes.
• Oversee training and development.
• Manage recruitment and onboarding.
• Cultivate a culture of continuous improvement.

Schedule: Monday to Friday, 37.5 hour per week. Work on a 2 week rolling rota with advance warning of shift patterns. Rota pattern: 8am 4pm, 3pm 11pm. No weekend work required.

About You

As an experienced Team Leader or Supervisor, you will excel in managing a team and find motivation in their success. Your excellent communication skills will ensure clarity in expectations, and your commitment to continuous improvement will inspire your team. You will remain calm in challenging situations, providing direction and support when needed. Your drive for excellence will help us achieve our mission of supporting every young person we serve.

What We Value

• We Seek Out - We're always looking for ways to do better.
• We Welcome - We include, respect, and support everyone.
• We Inspire - We believe in every person's potential.
• We Speak Out - We advocate for what's right.
• We Serve Others - We act with compassion and purpose.

Our North Star - What Guides Us

• Builds the relationships that help them discover who they are.
• Develops the skills and confidence to shape their own life.
• Learns how to connect with and contribute to the world around them.

Diversity & Safer Recruitment

YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive. Should you require any adjustments to support your full participation in our recruitment process, please let us know. We follow rigorous safer recruitment processes, including enhanced DBS checks, reference checks, and thorough vetting.

Benefits

• Funded training, qualifications & career progression across YMCA services.
• Quarterly campfires celebrating our impact across the organisation.
• Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme.
• Minimum of 27 days annual leave (plus bank holidays), increasing to 32 days with 5 years' service.
• Discounted YMCA childcare & holiday clubs.
• £500 refer a friend bonus.
• Workplace pension with Royal London (3% employer contribution, 5% employee contribution).
• 4 x Life Insurance/Death in Service whilst in pension scheme.
• Reduced school holiday childcare places at YMCA Camp Williams Nottingham & Newark.
• 10% off in hospitality venues including the Malt Cross and the Café at our Activity Village in Newark.
• Pastoral support.
• Cycle to Work Scheme.
• Excellent opportunities for development and progression.
• Support for further study up to post graduate level 7 courses.
• Regular ongoing in house training.
• Eligibility to join the Blue Light Discount scheme.
• Staff events and annual celebrations.
• On passing probation, choose one of the following additional benefits:
• Private medical and dental cashback scheme with Westfield Health and access to Westfield Rewards for high street discounts.
• £120 cash annual contribution towards travel costs, childcare costs, or private gym membership.