Shift Manager

Job Description

As a Shift Manager, you'll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers.

Key Responsibilities Process and Cost & Resource Management

• Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
• Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.

Leadership & Staff Management

• Communicate effectively with teams, providing clear updates on performance and objectives.
• Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.
• Deputise for the Operations Manager when needed.

Customer Focus

• Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.

Health & Safety Compliance

• Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.

Consumables & Asset Control

• Manage and report on consumables, ensuring optimal usage and availability.

Required Skills

• Strong verbal & written communication skills, adaptable to different audiences
• Experience in a similar operational environment, including managing a team.
• Decision-making & problem-solving abilities
• Skilled in team motivation, task prioritisation, and organisation
• Ability to analyse KPIs, report insights, and suggest improvements
• Knowledge of risk assessments & health & safety protocols
• Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring
• Flexible approach, with willingness to work across shifts and multiple locations when required

Additional Information

• Night Shift
• Sun - Thu (any 5 out of 7)
• 21:30 - 06:00

Has anyone ever told you that you're outstanding at what you do? Are you an organised people-person who can lead from the front?

We're looking for a proactive Shift Manager to join our team in Wellingborough, working with internationally recognised, market-leading brands. In this role, you'll develop your leadership skills, build confidence, and drive success in a fast-paced environment.

If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from you