Shift Manager

• Days of Work: Friday to Tuesday
• Hours of Work: 06:00-14:30

DPD is a leading delivery company with a turnover of nearly £2 billion, focused on sustainability and customer service. We offer a supportive, inclusive workplace and competitive salary with benefits from day one.

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

We are recruiting an experienced Shift Manager to strengthen our depot operations management team. In this role you will work closely with self employed Owner Drivers and employed drivers, building strong relationships and keeping drivers engaged, well managed, and motivated to deliver outstanding service.

Other key accountabilities will be:

• Ensure depot target for Core Routes is achieved.
• Ensure depot target Stops Per Route (SPR) is achieved.
• Ensure all other delivery & collection routes are properly set.
• Ensure all drivers scan and load their vans for delivery in a safe, timely, and efficient manner.
• Maintain communication with drivers to resolve any issues.
• Ensure adequate resources are available to guarantee ad hoc collections via drivers or couriers/agencies.
• Ensure all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements.
• Work to set key performance indicators including Service, Cost, Productivity, Transport and Health and Safety.
• Ensure "Depot Clear" is achieved in line with depot targets.

Qualifications

What we're looking for:

You will have experience in a fast paced operation with demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a transport setting. We also expect you to:

• Have strong communication skills with the ability to inspire, motivate and manage a team.
• Be decisive and effective in decision making, problem resolution and time management.
• Demonstrate high levels of resilience, self motivation and flexibility.
• Have excellent computer skills, especially using Google Chrome applications.
• Be able to do comprehensive reporting alongside analysis of data.
• Be vigilant to any unscrupulous activity and take swift, appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information - Benefits

We recognise that our people are at the heart of the business. Key benefits include:

• Holiday trading.
• Enhanced maternity and paternity package.
• Free life assurance of 4 salary on joining the pension scheme.
• Health kiosks visiting every location.
• Vitality at Work.
• Free on site parking.
• Discounted shopping from hundreds of retailers, including up to 5 % off supermarket shopping.
• Milestone days off to celebrate with family and friends.
• Free eye tests and support for glasses for employees regularly using a screen.