Shift Lead: Store Ops & Customer Experience

B&Q is looking for a Shift Lead in the United Kingdom to oversee store shifts from early morning to late evening, ensuring smooth operations, safety, and customer focus. You'll be the first point of contact for staff and customers and responsible for deploying colleagues to maximise daily outcomes.

This role emphasizes team leadership, proactive problem solving, and maintaining a secure shopping environment, with emphasis on delivering a great customer experience.