Shift Lead: Customer-First Ops Coach & Performance Driver

A leading retail company in Wallasey is seeking a Duty Manager to oversee operations and support staff in delivering excellent customer service. The successful candidate will manage tasks effectively, champion new operational practices, and maintain high presentation standards. A good level of digital capability and team collaboration skills are essential. This role involves leading by example, interacting with customers, and providing feedback to enhance service delivery while ensuring a safe environment for all.