Shift Lead - Customer-Focused Store Coach (Night Premium)

Marks & Spencer is seeking a Duty Manager to cover in the absence of the next level Leader, driving store performance and customer service. You will coach colleagues, plan tasks, utilise digital tools, and ensure a safe, legal environment while delivering consistent in-store visuals and a great customer journey.

You will lead by example, leveraging MI data to drive improvements and ensure KPI targets are met in a fast-paced retail setting.