Severn Major Trauma Network Support Manager North Bristol NHS Trust

Employer:

North Bristol NHS

Location:

Bristol, BS105NB

Pay:

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

13/03/2026

About this job The post holder will support the Network Manager, Clinical Director and other Network Leads (where appropriate) with activities that achieve the aims and objectives of the Severn Major Trauma Operational Delivery Network (ODN). This is a fast paced and dynamic team where you will be required to provide co ordination and administrative support to the ODN in a challenging clinical environment, managing multiple and competing tasks and prioritising to meet deadlines as an essential part of the role.

The role has a broad remit and will undertake work to ensure effective management of Network data and information, support all administration of the ODN's core business function and develop an expert knowledge and understanding of the systems and processes involved.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.

We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities.

Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals.

We aim to be an anti discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We welcome applicants from all underrepresented groups.

General and Administrative Duties

• Organisation and Planning skills are key requirements of the role.
• Working closely with the Severn Trauma Manager to assist in projects to improve the patient's care pathway.
• Preparing reports as required including data, diagrams and graphs.
• Ensuring smooth administration and running of the Network office, including drafting and typing of letters and reports as requested.
• Co ordinating the Network Trauma meetings which will include the Network Executive Board, Network Advisory Group (CAG), Rehabilitation Advisory Group, Network Frailty Group.
• Anticipating and preparing papers for meetings, ensuring that all agendas, previous minutes and other papers are issued and circulated appropriately and on schedule and followed up where required.
• Minute taking and action tracker management; ensuring information is shared after meetings in a timely manner, uploading minutes onto the website, and undertaking tasks as delegated.
• Preparing material, slides and presentations for meetings and conferences, using various software packages including spreadsheets.
• Attending Network meetings, taking formal/informal minutes as required.
• General event management; organising workshops / events / meetings; this includes booking rooms, catering, presentation equipment, and liaison with presenters before and on the day.
• Maintaining the Network Logs/Registers (Training, Risk, Governance Issue, Policies and Change control).
• Maintaining and updating information leaflets, website content and newsletters as directed by Severn Trauma Manager.
• Collating and editing submissions for each new edition.
• Participating in interdisciplinary discussions/ meetings.
• Relaying information on elements of good practice and areas for improvement to appropriate groups to ensure continued improvement and high standards of management, treatment, patient experience and overall service delivery within the network.
• Undertaking general office functions such as stationary and other orders, booking of courses, conferences, travel, and accommodation.
• Working on your own initiative whilst being cognisant of the overall strategic and Network aim and responsibilities.
• Supporting work stream leads in the development of their improvement projects with tasks such as project scoping, setting up task and finish groups.
• Being dynamic and responsive, prioritising any other delegated duties as designated by the network leads and being flexible with changing priorities.

Finance and Resources Place and receipt orders. Manage invoices to ensure prompt payment, working closely with Trust finance colleagues as appropriate and within Network allocation of budget.

Information Resources & Data Co ordination The requesting of information for patients included in Trauma Audit & Research Network (TARN) to support performance reporting and benchmarking for the Network.

Support and promote trauma audit, liaising with clinical, audit and clerical staff to ensure the availability of good quality data.

Manipulation of Network data to create regular reports, which will include data, charts and graphs showing trends, changes and anomalies and ensuring the narrative for reasons around deviations and variation is understood/clear.

This may include data relating to national standards, performance and waiting time information from Trusts or other areas of data management.

Reports will need to be of Board level quality.

Collating the TARN reports from the member Trusts into one overall report for the Network.

Liaising with TARN as appropriate for issues such as special reports, data capture for research projects etc.

Acting as a central support resource if/when required for areas such as research or audit within the network.

Co ordinating the collection, collation and analysis of audit data.

• Effective use of IT systems and packages including but not limited to: risk and incident management; Microsoft PowerPoint, Word and Excel (including pivot tables etc.); bespoke clinical systems; Network website Content Management System; purchasing and invoicing systems.

Governance Maintaining the Network Governance Issues register and monitoring the status of cases, ensuring that all new issues are brought to the attention of the Clinical Leads and Severn Trauma Manager.

Working with the Clinical Governance Lead to ensure that responses to governance issues raised are available to the appropriate clinical lead as promptly as possible.

Working with the Severn Trauma Manager to redesign Trauma documentation (e.g., trauma booklets) and Network documentation as necessary.

Administration of Clinical Governance Meetings.

Including organising MS Teams meetings/ teleconference/videoconferencing facilities, capturing of notes and actions, attendance records and apologies.

• Providing support to the Clinical Director and Severn Trauma Manager in the collation of information required for the National Peer Review process and visits.

Communication

• Acting as a contact and liaison point for the Network team.

This will include communication with patients, families, clinicians, other providers within the Network, charities, commissioners and other agencies, both face to face, by email and on the telephone.

Appropriately dealing with all enquiries in a responsive and professional manner to always ensure a positive image.

Liaising with all disciplines of staff, both within and outside the Trust and Network to ensure that effective communications are maintained.

Establishing and maintaining network distribution and circulation lists, both manual and electronic and keeping up to date according to changing needs.

Ensuring effective electronic communications across the Network, including supporting delivery of the Network newsletter, meeting minutes/action logs, formal and informal presentations and management of content on the Network website and social media channels.

Ensuring that the network website is well maintained, and that the information is kept up to date; regular checks are required to ensure that content is current and accurate including services, policies, guidelines, standing operational procedures (SOPs) people, contacts, patient information is reliable and correct.

Further developing the website under the direction of the Clinical Director and Severn Trauma Manager, working with the appropriate clinical and IT staff.

Supporting the preparation, drafting and issuing of Network communications.

Ensuring that all information regarding relevant Trauma training and Education is distributed throughout the Network.

Supporting the Network team with patient engagement activities. This may include surveys, events or written communication which require a response or coordination of information in a presentable format.

Other Using own initiative to overcome problems and drive progress, whilst knowing when it is necessary to elevate issues or seek further help or guidance.

Working within the boundaries of all relevant Trust and Network policies and always complying with the Data Protection Act and Information Governance.

The work is mainly office based, and the post holder is a Display Screen Equipment (DSE) user.

There may be a frequent requirement for sitting in a restricted position.

Light or occasionally moderate physical work such as filing or carrying PowerPoint equipment etc. to meeting rooms.

Concentration is required when taking minutes, typing, reading shorthand or other notes.

There will be a frequent need to complete work to tight timescales ensuring deadlines are met.
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