Services Team Leader

The Water Row Company is a subsidiary of the Govan Housing Group, which consists of Govan Housing Association as the parent company and their existing, well-established subsidiary company, the Home Team which carries out repairs and maintenance. Established in 2023, the Water Row Company is responsible for the management of third party provider lets, mid market properties at Water Row; commercial units and student accommodation.

We are seeking a dedicated and proactive Services Team Leader, who will be the key point of contact for customers receiving our Factoring and Property Management Services, as well as any potential customers. The successful candidate will be responsible for the development of the Factoring team members including performance and absence management. High levels of customer satisfaction is essential, while meeting key performance indicators and ensuring systems and processes are aligned to maximise efficiencies.

The right candidate will have a minimum of 5 years' experience working in a Factoring Department, Property Management Company or Registered Social Landlord Factoring Service and have excellent communication, customer service and team working skills.

You will have a keen eye for detail to maintain high standards of service to all owners and experience of managing staff. With strong IT and organisational skills, particularly relating to the production of quarterly billing, as well as the ability to manage multiple tasks simultaneously, you will have a proactive, motivated approach to work, with minimum supervision.

Key Responsibilities

The successful candidate will be responsible for the development of the Factoring team members including performance and absence management. High levels of customer satisfaction is essential, while meeting key performance indicators and ensuring systems and processes are aligned to maximise efficiencies.

Key Qualifications

Minimum of 5 years' experience working in a Factoring Department, Property Management Company or Registered Social Landlord Factoring Service. Excellent communication, customer service and team working skills.

Experience of managing staff, strong IT and organisational skills, ability to produce quarterly billing, manage multiple tasks simultaneously, proactive, motivated approach with minimum supervision.

Application Information

The closing date for applications is noon Wednesday 20 May 2026 with interviews taking place on Thursday 28 May 2026. We shall inform you no later than 26 May 2026 if you are being invited to interview.

Salary and Benefits

Permanent, Full Time
Grade 7/8
Salary Range - £48,284 - £49,683

Employment Type

Full Time

Equal Opportunity Statement

The Govan Housing Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.

Contact

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