ServiceNow Developer

On behalf of the Department for Education we are looking for a ServiceNow Developer (Inside IR35) for a 6 Month Remote contract with regular visits to Coventry and Manchester.

As a ServiceNow Developer, your main responsibilities will be:
. Work with the platform to develop and work in line with agreed policies, procedures, and roadmap
. Working with the ServiceNow admin team and where applicable, external parties to deliver platform developments.
. Work to agreed timelines to deliver platform developments, monitored through sprints.
. Manage incidents in line with agreed policies and procedures
. Working with Service Desk, resolver teams and where applicable, external parties to resolve incidents in a timely manner.
. Work to SLA's to ensure incidents are resolved, in a timely manner
. Complete regular service reviews with resolver teams to highlight activities and performance against agreed SLA's.
. Do root cause analysis
. Work with Resolver Groups to complete initial root cause analysis reports to support preventative action when required
. Complete RCA's ensure any problems or changes are raised and progressed to a successful conclusion.
. Weekly reports and meeting minutes, changes and problems.
. Manage requests in line with agreed policies and procedures.

Essential Skills
. Ability to identify and seek opportunities for service and business improvement. Confidently work with data, to provide a strong evidence-based analysis.
. A clear understanding of ServiceNow ITSM functionality and potential.
. Good understanding of ITIL principles.
. Experience working in agile software development.
. The ability to recognise potential for automation of processes. This will drive cost savings and efficiencies.
. Modern coding and development standards, practices, and techniques
. JavaScript, HTMS, CSS
. Good understanding and experience of agile methodologies
. UCD focus
. Integrations, automation and/or orchestration via workflows, Scripting web services/APIs, and IntegrationHub
. Development process optimisation
. Good understanding of information security
. System design and support

Desirable Skills
. An understanding of diverse types of users and their needs based on evidence.
. A recognised service management qualification such as ITIL V3 or V4 qualification, covering service operations/transition/design.
. ServiceNow certification
. Experience of CI/CD, DevOps, modern development workflows
. Experience with CMDB/CSDM
. Knowledge of ITOM and HRSD

Please be aware that this role can only be worked within the UK and not Overseas.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different