ServiceNow Data Architect/Platform (SC Cleared) - Inside IR35 - London/Leeds

We are seeking an experienced ServiceNow Solution/Platform Architect to lead a strategic data architecture engagement within one of the UK's most high-profile public sector organisations.

This role is focused on transforming the ServiceNow platform into a trusted enterprise service management capability by establishing a robust data architecture, strengthening CMDB and CSDM maturity, and enabling future platform capabilities including AI, automation, Identity and Access Management, IT Asset Management and Enterprise Service Management.

Key Responsibilities

You will be responsible for:

ServiceNow Platform Architecture

• Define the target-state ServiceNow data architecture
• Develop architectural principles for future platform growth
• Establish data standards and architecture guardrails
• Align ServiceNow architecture with enterprise architecture principles
• Review ServiceNow Licensing capabilities to provide:
• Current vs Unused
• Readiness for modernisation ie, Licensing required

CMDB and CSDM

• Assess current CMDB maturity
• Develop a roadmap aligned to ServiceNow CSDM
• Rationalise CI structures and relationships
• Improve service dependency visibility

Data Architecture

• Identify authoritative data sources
• Map end-to-end data flows into ServiceNow
• Document transformation logic
• Define mastering rules
• Produce data lineage documentation
• Assess data readiness for future ServiceNow capabilities

Data Governance

• Define governance models for ServiceNow data
• Establish Data Owner and Data Steward responsibilities
• Develop RACI models
• Introduce data quality monitoring
• Align with existing organisational governance frameworks
• Recommend retention and sovereignty approaches

Platform Enablement

Ensure the platform is architecturally ready for:

• Service Desk Modernisation
• Identity and Access Management integration
• AI Search
• Virtual Agents
• Workflow Automation
• ITOM
• ITAM
• Business Continuity Management
• Strategic Portfolio Management
• Enterprise Service Management expansion

Stakeholder Leadership

• Engage senior business stakeholders, platform owner and process owners
• Present architecture recommendations to governance boards
• Provide strategic architectural guidance throughout delivery

Must Have Skills

We're looking for someone with proven experience in:

ServiceNow

• ITSM
• CMDB
• Common Service Data Model (CSDM)
• ITOM
• Discovery
• Service Mapping
• ITAM
• Hardware Asset Management
• Software Asset Management
• IntegrationHub
• Flow Designer
• ServiceNow platform governance

Architecture

• Enterprise Architecture
• Solution Architecture
• Data Architecture
• Platform Architecture
• Integration Architecture

Data

• Data governance
• Data modelling
• Master data management
• Data quality frameworks
• Data lineage
• Metadata management
• Authoritative source identification

Integration

Experience working with:

• Identity and Access Management platforms
• Endpoint management tools
• Asset Management systems
• Enterprise integrations
• APIs
• ETL processes

Experience Required

Essential:

• Significant experience delivering enterprise-scale ServiceNow architecture
• Proven CMDB transformation and implementation experience
• Proven CSDM transformation and implementation experience
• Experience designing ServiceNow data architecture
• Experience leading consultations on ServiceNow platforms
• Public sector or highly regulated industry experience
• Excellent stakeholder management skills
• Experience developing governance frameworks
• ServiceNow Certified Technical Architect