ServiceNow Business Analyst

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role Title: ServiceNow Business Analyst
Location: Glasgow - 2 days onsite/week
Duration: 31/12/2026

Role Description:

• We are seeking a highly experienced Senior ServiceNow Business Analyst to lead business analysis activities for large-scale ServiceNow programme implementations.
• The role requires strong leadership, stakeholder management, and deep ServiceNow expertise to drive end-to-end delivery across complex transformation initiatives.

Key Responsibilities:

• Lead business analysis workstreams across large, complex ServiceNow implementations, ensuring successful end-to-end delivery.
• Elicit, analyse, and document business requirements from EPIC to user story level, ensuring clarity and alignment with business goals.
• Collaborate with ServiceNow architects and developers to design scalable, fit-for-purpose solutions across key modules (eg, ITSM, ITOM, HRSD, CSM).
• Engage and influence senior stakeholders, facilitating workshops and driving alignment on priorities and outcomes.
• Support Agile delivery processes including backlog refinement, sprint planning, and prioritisation aligned to business value.
• Define and document as-is' and to-be' processes, ensuring adherence to governance standards and continuous process improvement.

Required Skills & Experience:

• Extensive experience as a Business Analyst, with a strong focus on.*ServiceNow implementations*.
• Proven track record of.*leading BA activities in large-scale transformation programmes*.
• Deep knowledge of.*ServiceNow platform and modules* (ITSM, ITOM, HRSD, etc.).
• Strong expertise in.*requirements gathering, user story creation, and backlog management*.
• Experience working in.*Agile environments* (Scrum/Kanban) with tools such as JIRA and Confluence.
• Excellent.*stakeholder management and communication skills*, including senior leadership engagement.
• Strong analytical, problem-solving, and process mapping capabilities.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.