Servicenow Architect/Lead

Contract Details

• 12 Months at first
• Must be open to travel 2 times per months
• Outside IR35

Overview

We are seeking an experienced ServiceNow Architect / Lead to join our client team on a 6-12 month initial contract. The ideal candidate will have strong hands on experience with ServiceNow designing and delivering end-to-end Service Desk and ITSM solutions, in addition to in-depth knowledge of ServiceNow integration's with ERP systems. This is a client-facing role that requires both technical depth and strategic oversight. You'll work closely with stakeholders to define architecture, lead the technical delivery, and ensure the ServiceNow platform meets business objectives.

Key Responsibilities

• Lead the design and architecture of ServiceNow solutions, with a focus on ITSM and Service Desk modules.
• Experience of integration's with ERP systems, preferably Oracle ERP
• Provide technical leadership and governance throughout the solution lifecycle.
• Collaborate with client stakeholders, business analysts, and developers to deliver high-quality outcomes.
• Ensure ServiceNow best practices are followed in design, configuration, and development.
• Support implementation planning, deployment, and ongoing optimisation of the platform.

Skills & Experience Required

• Extensive hands on experience with ServiceNow platform architecture and module configuration (particularly ITSM, Service Desk, CMDB, and workflows).
• designing and implementing enterprise ServiceNow solutions
• Excellent stakeholder engagement and client-facing communication skills.