ServiceNow Architect

Overview

We are looking for a ServiceNow Architect for our renowned IT client based in London, UK. If interested, please share your updated CV to discuss the role.

Role: ServiceNow Architect

Location: London, UK

Engagement: Permanent

Work Arrangement: Onsite

Role Overview

We are seeking an experienced ServiceNow Architect to lead the solution design, architecture, and implementation of enterprise ServiceNow platforms. The role requires deep technical expertise across multiple ServiceNow modules, strong architectural judgment, and the ability to drive best practices while delivering scalable, high-quality solutions.

Key Responsibilities

• Architecture & Solution Design: Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD.
• Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements.
• Review existing implementations and provide best-practice recommendations aligned with ServiceNow OEM guidelines.
• Design domain separation strategies, including process and data flows across multiple domains.

Configuration & Development

• Lead configuration and customization of ServiceNow instances.
• Design and modify forms, workflows, scripts, transform maps, service maps, SLAs, web services, and inbound email actions.
• Develop and maintain custom applications and reusable components.
• Design, enhance, and maintain ServiceNow Service Portal, including widget creation.
• Implement solutions using Flow Designer, Integration Hub, and Orchestration.

Integrations & ITOM

• Design and implement integrations between ServiceNow and third-party systems, including CMDB and event management tools.
• Architect and manage ITOM solutions, including Discovery, Service Mapping, and Event Management.
• Manage and support MID Server architecture and deployments.

Operations, Performance & Governance

• Monitor platform health, usage, performance, and compliance.
• Implement and manage Performance Analytics dashboards and reporting.
• Ensure adherence to ServiceNow best practices and platform governance.
• Stay current with new ServiceNow releases, features, and capabilities.

Leadership & Collaboration

• Act as a technical leader and advisor to delivery teams and stakeholders.
• Collaborate with cross-functional teams to ensure successful delivery and adoption.
• Demonstrate a proactive, self-driven approach with a focus on innovation and continuous improvement.

Required Skills & Experience

• 8+ years of hands-on experience with ServiceNow.
• 10+ years of experience within the IT industry.
• Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD.
• Proven experience in custom application development on ServiceNow.
• Strong knowledge of Service Portal, scripting, and advanced configurations.
• Experience with LDAP, Active Directory, and SSO integrations.
• Solid understanding of enterprise ITSM processes and workflows.
• Excellent communication, problem-solving, and stakeholder management skills.

Certifications & Education

• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS) - ITSM.
• CIS in Discovery / Service Mapping / Event Management.
• ITIL Foundation certification (preferred).
• Bachelor's degree or equivalent combination of education and experience.