ServiceNow Architect

Job Description

The employer is a well-established organisation in the financial services industry, seeking a ServiceNow Architect to lead and shape a ServiceNow platform implementation in a global enterprise.

Responsibilities

• Lead the design and develop tailored ServiceNow solutions to meet business needs.
• Collaborate with stakeholders to define technical requirements and project scope.
• Ensure the integration of ServiceNow with other enterprise systems.
• Provide technical leadership and guidance to the implementation team.
• Maintain platform stability and optimise system performance.
• Develop and enforce best practices for ServiceNow architecture and design.
• Monitor and resolve technical issues to ensure seamless project delivery.
• Document workflows, designs, and configurations for future reference.

Requirements

• Proven experience in hands-on, greenfield ServiceNow platform design and configuration, including at least one full implementation within a global enterprise environment.
• Completion of at least six full ServiceNow product implementations, including a minimum of two ITSM and two ITOM deployments.
• Minimum of 10 years' experience in IT, with at least 7 years dedicated to ServiceNow platform engineering and development.
• At least 2 years' experience as a ServiceNow Architect, or 4 years' experience as a Senior ServiceNow Developer, within a global enterprise setting.
• Strong understanding of the financial services industry and its technology needs.
• Expertise in designing scalable and efficient ServiceNow solutions.
• Proficiency in integrating enterprise systems with ServiceNow.
• Proven ability to lead and mentor technical teams, driving quality outcomes and continuous improvement.
• A detail-oriented approach to troubleshooting and problem-solving.
• Relevant certifications in ServiceNow or related technologies are desirable.

Skills Required

• ServiceNow Platform Expertise - Deep understanding of ServiceNow architecture, including ITSM, ITOM, CMDB, Discovery, and scoped applications.
• Solution Design & Configuration - Proven ability to design and configure base platform components in a greenfield environment.
• Technical Leadership - Strong capability to lead technical teams, guide implementation partners, and drive platform development.
• Governance & Standards - Experience establishing and enforcing technical governance frameworks, development standards, and quality assurance processes.
• Integration & Connectivity - Skilled in integrating ServiceNow with enterprise systems using APIs, IntegrationHub, and secure data flows.
• Security & Compliance Awareness - Familiarity with embedding InfoSec, auditability, and regulatory controls into platform architecture.
• Documentation & Artefact Management - Ability to produce and maintain technical documentation, architecture diagrams, and deployment guides.
• Platform Health & Lifecycle Management - Competence in monitoring platform health, planning upgrades, and managing technical debt.
• Stakeholder Engagement - Effective communicator with the ability to influence and align cross-functional stakeholders across IT, Security, and Business.

What's on Offer

• Competitive daily rate of approximately £750 to £850, based on experience.
• Engaging projects in a collaborative and fast-paced technology department.
• Temporary position offering valuable experience in a London-based role.