ServiceNow Architect - ITSM/ITOM

Role: ServiceNow Architect Workload: Fulltime (5 days/week) Location: Remote (based in UK or Europe) Duration: 14 Months Language: English

Project Overview:

We are currently seeking an experienced ServiceNow Architect to join a long-term remote project focused on IT Service Management (ITSM) and IT Operations Management (ITOM). The ideal candidate will be based in the UK or Europe and possess deep expertise in designing and implementing scalable ServiceNow solutions.

Responsibilities:

• Lead the architecture and design of ServiceNow solutions across ITSM and ITOM modules
• Collaborate with stakeholders to gather requirements and translate them into technical designs
• Ensure alignment with best practices and enterprise architecture standards
• Oversee configuration, customization, and integration efforts
• Provide guidance to development teams and ensure quality delivery
• Support roadmap planning and continuous improvement initiatives

Required Skills:

• Proven experience as a ServiceNow Architect in enterprise environments
• Strong knowledge of ITSM and ITOM processes and modules
• Hands-on experience with ServiceNow platform architecture, data models, and integrations
• Ability to design scalable and maintainable solutions
• Excellent communication and stakeholder management skills
• Fluent in English (spoken and written)