Service Transition Manager- ITIL- Hybrid- Outside IR35

Service Transition Manager - ServiceNow/ITIL

Location: Birmingham (Hybrid)
Type: Contract/Interim/Outside IR35

Talent Today are supporting a major client embarking on a large-scale IT transformation. We're looking for a Service Transition Manager who can take a critical programme through to Business-As-Usual, embed robust ITIL processes, and build a seamless bridge between Project Delivery and Service Operations.

What You'll Do

• Lead the service transition of a complex, business-critical project into BAU.

• Define, implement, and mature ITIL processes (Change, Incident, Problem, CMDB/config, Release).

• Own and enhance ServiceNow workflows, configuration, and governance.

• Ensure all incident tickets, assets, knowledge, and documentation are fully transitioned to operational teams.

• Work closely with Project Managers, Service Delivery, and Operational Leads to ensure nothing slips.

• Establish clear acceptance criteria, service readiness plans, and operational handover packs.

• Drive improvements across service governance, tooling, and support models.

What You Bring

• Strong background in Service Transition/Service Delivery within complex enterprise environments.

• Hands-on experience with ServiceNow (config, CMDB, change, workflows).

• Deep understanding of ITIL v3/v4 and how to build processes from the ground up.

• Proven track record moving major programmes from critical project phase into steady-state support.

• Ability to work cross-functionally and create the bridge between delivery teams and BAU.

• Structured thinker with excellent documentation and governance capability.

If you're an experienced Service Transition Manager and you're looking for your next challenge, then please send your CV to Gary Wills

Talent Today are acting as a Recruitment Company in relation to this position