Service Transition Analyst

We are searching for a Service Transition Analyst to join a team undergoing significant change with new technologies and opportunities for development. This role offers exposure to a variety of digital ticketing technologies, suppliers and customers, while following best practice processes that align with recognised IT industry frameworks.

As a Service Transition Analyst, you will support the Transition team to ensure new and changed services are ready for operational use and can be supported effectively after go-live.

Responsibilities

- Contribute to detailed Transition plans with input from internal teams and external suppliers

- Maintain and validate service acceptance criteria during readiness reviews

- Support Early Life activities immediately after go-live

- Report on Transition progress and readiness status

- Help improve Transition processes and documentation

- Act as a point of contact for Transition-related queries and risks

- Strong knowledge of Microsoft Office applications

- Familiarity with IT service management frameworks or service transition practices

- Experience with digital ticketing or service delivery systems

- Any relevant qualifications in ITIL or project/service management

Be first to hear about new opportunities with job alerts direct to your inbox. Be first to hear about new opportunities with job alerts direct to your inbox.