Service Support Manager

Service Support Manager

Location: Field-based role covering Nottingham, Leicester & Coventry

Full-time, 40 hours per week (Monday to Friday with flexibility required)

We're looking for a Service Support Manager to oversee multiple commercial cleaning contracts, ensuring high service standards and compliance across a diverse portfolio. You'll manage teams across approximately 35 sites, working closely with clients and operatives to deliver excellent cleaning performance and operational efficiency.

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Support Manager who will lead cleaning operations across multiple sites while driving performance, compliance, and client satisfaction.

Responsibilities

• Build strong client relationships and conduct regular audit inspections across sites
• Monitor and manage performance against SLAs and cleaning specifications
• Oversee workforce management including pay, recruitment, training, and performance
• Ensure compliance with Health & Safety, Fire regulations, and company policies (HR, QHSE, RTW, Vetting)
• Drive consistent service delivery standards across all contracts within your area

Qualifications

• Proven management experience within cleaning or soft services in a facilities management environment
• Strong communication and customer service skills with the ability to build stakeholder relationships
• Excellent organisational and time management capabilities across a multi-site portfolio
• IT literate, with good working knowledge of Microsoft Office (Word, Excel)
• Full UK driving licence (company car provided)
• IOSH Health & Safety qualification (desirable)

Benefits

• Company car provided for business use
• Opportunity to manage a diverse and dynamic portfolio of sites
• Career development within a leading facilities management organisation