Service Supervisor

At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts and escalators as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.

At KONE, we're looking for a Service Supervisor to lead our field service team, ensuring we deliver safe, reliable and high-quality maintenance services to our customers every day. You'll play a key role in leading and developing a team of Maintenance Technicians, building strong customer relationships, and ensuring operational, safety and financial targets consistently achieved.

What you'll be doing

• Leading, coaching and developing a team of Maintenance Technicians to deliver outstanding service and performance.
• Building strong relationships with customers, ensuring service commitments are met and customer satisfaction remains high.
• Driving a strong safety culture through field presence, audits and compliance with KONE and industry standards.
• Managing day-to-day service operations, ensuring maintenance schedules, response times and operational KPIs are achieved.
• Supporting business growth by identifying repair opportunities, improving customer retention and contributing to service sales.

What we're looking for

• Experience leading or supervising operational or field-based teams.
• A customer-focused mindset with excellent communication and relationship-building skills.
• Strong organisational skills with the ability to prioritise and make decisions in a fast-paced environment.
• Commercial awareness with an understanding of operational performance, costs and service delivery.
• A commitment to safety, continuous improvement and developing people.

We offer a range of fantastic benefits to our employees including:

• Excellent salary depending on experience
• Annual bonus up to 10%
• Company car or a van
• Strong and clear progression so that you can reach your full potential
• Kone training programs
• Company Pension Scheme

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.