Service Supervisor

Service Supervisor

£35,000 Basic Salary + Bonus Schemes
Maidstone

Permanent / Full Time

Working Hours:

• Monday to Friday: 8:00am - 6:00pm
• 1 in 2 Saturdays: 8:00am - 1:00pm (paid in addition to basic salary)

Join a Busy Aftersales Department

We're currently recruiting for an experienced and ambitious Service Supervisor to join a successful dealership in the Maidstone area.

This is an excellent opportunity for someone with strong aftersales or service reception experience who is looking to step into a leadership role within a busy and professional service department.

You'll play a key role in supporting the day-to-day running of the aftersales operation, ensuring excellent customer service, smooth workshop flow and strong team performance.

The Role

• Supporting the daily operation of the service department
• Supervising and supporting the front-of-house aftersales team
• Ensuring high levels of customer satisfaction and service standards
• Assisting with workshop loading and job allocation
• Handling customer queries and resolving issues professionally
• Supporting departmental performance, upselling and KPI achievement
• Working closely with senior management on operational improvements
• Maintaining strong manufacturer and company process standards

What We're Looking For

• Previous experience within an automotive aftersales environment
• Experience as a Service Advisor, Senior Service Advisor or Service Supervisor preferred
• Strong leadership and organisational skills
• Excellent customer service and communication ability
• Professional, proactive and team-focused approach
• Ability to work efficiently within a fast-paced department
• Full UK Driving Licence preferred

What's On Offer

• £35,000 basic salary
• Departmental bonus scheme
• Customer satisfaction bonus scheme
• Upsell bonus scheme
• Saturday overtime paid in addition to salary
• Excellent progression opportunities within the business

This is a fantastic opportunity for an experienced aftersales professional looking to progress their career within a supportive and growing dealership environment.

Apply today to find out more.