Service Sales Engineer

Job Purpose

As a Service Sales Engineer, you will act as the key link between field engineers and customers, translating technical service reports into accurate, commercially viable repair solutions. This role is ideal for a mechanically trained individual looking to move away from hands-on fieldwork while continuing to apply strong technical knowledge in a professional office-based environment. You will use your understanding of generators and mechanical systems to ensure customers receive clear, accurate and effective repair proposals.

What's on Offer

• £28,000 salary
• Profit-related bonus scheme (employee ownership model)
• Training, upskilling, and career progression opportunities
• Holiday buy & sell scheme
• Company pension scheme
• Private medical scheme (low excess policy)
• Life assurance with access to healthcare and wellbeing support services
• 23 days holiday plus bank holidays (increasing to 28 days with service)
• Cycle to Work scheme
• Employee referral rewards scheme

Key Responsibilities:

Technical Interpretation: Review field engineer service reports to fully understand the nature, cause, and required resolution of equipment failures, drawing on your own hands-on experience to interpret findings accurately.

Precision Quoting: Produce detailed and accurate repair quotations, calculating labour requirements and identifying the technical scope needed to complete repairs successfully.

Strategic Sourcing: Identify appropriate components and parts for repairs, liaising with suppliers to ensure cost-effective and technically correct solutions are sourced.

Project Liaison: Act as the technical link between departments, working closely with Parts and Service Planning teams to ensure engineers are fully equipped before attending site.

Workflow Management: Process and manage breakdown orders efficiently, maintaining clear communication with customers and ensuring service delivery runs smoothly and on time.

Skills & Experience:

This role suits someone with strong technical understanding who is looking to transition into a commercial and office-based environment.

• Mechanical Background: Strong understanding of mechanical systems, particularly generators or engines, with the ability to interpret technical drawings and service reports
• Translator: Able to communicate technical issues clearly to customers and relay customer requirements effectively to engineers
• Organised & IT Literate: Comfortable using IT systems to manage multiple quotes, priorities, and deadlines
• Commercial Awareness: Understands the importance of time, cost efficiency, and delivering value-driven solutions
• Team Player: Builds strong relationships between office and field teams, acting as a reliable technical support point within the business

Why This Role?

• Opportunity to transition into a long-term office-based career using existing technical experience
• Exposure to commercial, financial, and operational aspects of the power generation industry
• Play a key role in supporting the performance and growth of a leading generator specialist

Apply!
If this role sounds of interest please click apply to send your CV or if you have any questions, please contact Kirk at Pertemps, Bristol.