Service/ Rental Coordinator

# Experience the difference with us!Service/ Rental Coordinator page is loaded Service/ Rental Coordinatorremote type: Hybridlocations: MANCHESTER (AP)time type: Full timeposted on: Posted Todaytime left to apply: End Date: March 31, 2026 (24 days left to apply)job requisition id: JR1326 Values - STR Controller - Materials Handling At Aprolis UK our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers' need, they can handle it. Our values are: Entrepreneurship Courage Respect Friendliness Job Description Summary JOB PURPOSE: To effectively manage the Rental Fleet to serve our customer base and coordinate the transport for the Depot. Coordinate Service Engineers on a daily basis, and to provide a point of contact for customers and Engineers Job Description PERSON SPECIFICATION: Excellent organisational skills Good communicator Good customer service skills Proactive approach Accurate and methodical in administration Ability to cope with pressure and pace PC literate in Word/Excel CORE ACTIVITIES: Short-term Rental (STR) Fleet Process enquiries for casual hire - quotations and follow up. Scanning and e mailing STR agreements for customer signature prior to delivery of equipment. Preparation of STR agreements, Transport Notes, etc. Ensure that all machines in depot are correctly identified/labelled with status. Keep casual hire truck files updated including filing of Transport Notes and STR Agreements. Service Coordinator Duties Take incoming calls from Customers and action as necessary. Log all breakdowns within Incident Management (IM) and assign to Engineers via phone and Roadside Technician (RT) Ensure Customers are updated on a regular basis on the progress of the call / breakdown. Effectively plan workloads and deploy engineers ensuring maximum efficiencies are maintained. Calculate weekly utilisation figures for Operations Report Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs. To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect. We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver. Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture. We offer a comprehensive range of services - from sales and leasing to training and digital transformation. Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation. Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.