Service Province, and Major Works Director

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Service Province, and Major Works Director

Apply remote type: On-Site

Locations:

• Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD
• Liftec Express Andover, Unit 27, Focus 303 Business Centre, Walworth Industrial Estate, Andover, Hampshire, SP10 5NY

Type: Full time

Posted on: Yesterday

Job Requisition ID:

Date Posted: 2025-07-29

Country: United Kingdom

Location: Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD

Title: Service Province and Major Works Director

Location: London

Role Overview:

Deliver timely, accurate, and transparent customer service. Grow and maintain customer relationships. Serve as the first line tie breaker/collaborator. Champion talent development. Lead teams and promote/foster inclusion and engagement.

Key Responsibilities:

1. Oversee end-to-end customer experience, leading teams to deliver daily customer support.
2. P&L ownership for the area, overseeing teams to ensure delivery on financial targets and accurate forecasting of resources required.
3. Provide leadership and strategic direction for large installs and oversee Project Managers from conception to successful execution.
4. Provide leadership to sales and field operational teams in partnership with functional leaders to enhance productivity and efficiency.
5. Drive continuous improvement in collaboration with Delivery Operations to support shift/centralization of admin activities and focus on customer.
6. Serve as talent champion including hiring, developing, and retaining talent.
7. Manage and resolve customer issues and escalate as necessary.

Role Specific Skills & Competencies:

• Collaborative leader that naturally engages teams behind ambition.
• Entrepreneurial attitude and bias for quick decision-making and action.
• Proven customer-centric mindset with passion for service and continuous improvement.
• Outstanding manager, coach, and mentor with strong people presence.
• Agility to move between sales & field topics, including project management, to identify best commercial and customer solutions.
• Previous management experience, especially leading large teams.
• Savvy adopter of technology to support automation.

Liftec Express specializes in the supply, installation, maintenance, repair, and modernization of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organization while maintaining the flexibility and local delivery of a regional service provider. Our success is driven by repeat business from a broad customer base.

Liftec Express is an industry leader capable of delivering a wide range of national services to both the public and private sectors, with high levels of support and customer care. Our positive, can-do approach to customer requests distinguishes us in the industry and reinforces our commitment to building long-term customer relationships. We believe our culture of dedication, professionalism, and success-driven mindset is embodied by our people, who are our assets and key to fulfilling our commitments.

We strive to be the best by setting big goals, rising to achieve them, and winning as a team.

Otis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.

To request an accommodation during the application process due to a disability or special need, please contact us at .

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