Service Performance Lead (ITIL, Incident & Vendor Mgmt)

Starbucks Coffee Company in London seeks a Service Performance Lead to ensure reliable delivery of technology services across EMEA. You'll drive performance across internal teams and vendors, focusing on service stability, incident management and continuous improvement to support baristas and customers.

You'll analyse performance data, own incident/problem/change processes, manage vendor SLAs, and collaborate with markets and partners to deliver aligned solutions while communicating clearly