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Service Operations Manager: Incident & Service Excellence
Posted 9 days 9 hours ago by TUI Cruises GmbH
Permanent
Full Time
Other
London, United Kingdom
Job Description
Marella Cruises, part of the TUI family, invites a Service Operations Manager to oversee technology operations across onshore and onboard platforms. You will own incident, problem and change management, coordinating delivery teams while communicating with stakeholders to ensure rapid resolution and high service quality.
You will monitor performance against SLAs and KPIs, design service models for new products, and support transition activities.
TUI Cruises GmbH
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