Service Operations Leader - Field & Workshop Excellence

Whale Tankers Limited in Solihull is seeking a Service Operations Manager to lead the field service, workshop, remount and service office teams. You will drive customer satisfaction and sustainable growth through strong leadership, process improvement, and KPI-focused performance management.

The role requires senior level service/operational management experience, a background in HGV/Plant/Tanker sectors, and proven ability to develop and embed KPIs while promoting a safety culture.