Service Operations Lead - Escalations & Scheduling

Topcon Healthcare Group is seeking a proactive Customer Support Team Lead to oversee our UK & Ireland service operations. You will guide a team of Support Administrators, manage workload, escalate complex issues, and coordinate scheduling and installations with sales and engineers.

The role requires a strong analytical mindset, excellent communication, and experience with SAP and Excel. You will drive process improvements and ensure accurate invoicing and service documentation across the network.