Service Operations and Installations Manager

The Service Operations & Installations Manager will oversee the planning, management, and execution of service operations within the Cardiac Services division of Uniphar Medtech. This role will lead a team of clinical application specialists, oversee installation projects, and act as the primary service lead for medical devices and digital health projects.

The role covers the range of Service activity across the island of Ireland and with oversight of Service operations in GB. The ideal candidate would be based in Dublin but we are open to discussion on location.

• Clinical Applications Team Management - Manage and lead the clinical applications team, providing direction, support, and mentorship. Oversee recruitment, training, and professional development initiatives, conduct performance reviews, set clear KPIs, and provide regular feedback to enhance individual and team performance.
• Project Leadership & Installation Responsibility - Act as the service delivery lead for medical device and digital health installation projects, ensuring timely and high quality deployment. Provide oversight and coordination for large scale implementations and lead service delivery for digital health projects, collaborating with technical and clinical teams.
• Operational Strategy & Service Planning - Develop and implement strategies for efficient and scalable service delivery, focusing on quality, regulatory compliance, and customer satisfaction. Work closely with cross functional teams to streamline processes, identify opportunities for improvement, and optimize performance.
• Customer & Stakeholder Engagement - Serve as the primary service lead for installations and implementations, ensuring excellent communication and coordination with customers, suppliers, and colleagues. Actively engage key customers to understand service needs, address issues, and maintain high satisfaction. Collaborate with sales to align service offerings with the Cardiac Services growth strategy.
• Resource & Financial Management - Manage budgets and financial targets related to service operations, ensuring cost efficiency while maintaining high service standards. Oversee resource allocation, including staff, equipment, and supplies, to support all projects adequately.
• Compliance, Risk Management & Reporting - Ensure all service delivery activities adhere to Medtech industry regulations and company quality standards. Identify and mitigate risks, implement proactive strategies, and monitor and analyze key performance metrics to inform decision making.

• Education & Experience - Degree in Healthcare, Business, Engineering, or a related field. Minimum of 4 years of experience in a related discipline, preferably within the Medtech or healthcare sectors. Proven experience managing teams, ideally including clinical application specialists or technical service staff.
• Skills & Competencies - Strong leadership and team management skills, training, performance management, and team development experience. Excellent project management abilities, including experience with large scale implementations and complex service delivery. Solid understanding of Medtech regulatory and compliance requirements. Outstanding communication and relationship building skills for engaging customers and colleagues.
• Technical Skills - Proficiency in MS Office Suite and service management software; experience with ERP or project management systems is a plus.
• Personal Attributes - Results driven with a focus on customer satisfaction and operational excellence. Adaptable and resilient, with the ability to manage competing priorities in a fast paced environment. Innovative thinker with a proactive approach to problem solving and continuous improvement.