Service Now Refresh Administrator SC Cleared

Service Now Refresh Administrator Must be SC Cleared

The role is a 100% Remote and no site visits but candidates will need to be UK based.

As a Service Now Refresh Administrator you are engaged at the clients customer level to understand, configure, and support the bulk device refresh processes for the Device Lifecycle Management service.

You will have the opportunity to work across business sectors with an array of customers and client teams,work with key customer and business stakeholders to support the critical data required to run the Refresh service.

Perform routine triage and troubleshooting of issues affecting service, working with internal IT teams to diagnose complex issues.
Support ad-hoc requests for information and statistics.
Recommend service and system improvements, raising requests for this where required documenting the problem statements, workarounds and desired outcomes of change.
Create and maintain operational documentation
Maintain a level of ServiceNow accreditation and keep up to date with new features and functionality.
Work with other team members and stakeholders to ensure a consistent way of working
Understand and communicate business process and system changes, along with the impacts and benefits they provide.
Review release notes ahead of changes to assess process impacts and validate systems still function as expected during and after new releases and upgrades.
Act as a subject matter expert for ServiceNow and the DLM refresh process within the business area, sharing knowledge with various teams to help everyone get better at serving our customers

Essential Skills and experience:

6months + of experience in an administration/co-ordination role focused heavily on ServiceNow.
Have a good understanding of the key components of ServiceNow eg tables, fields, reports, business rules, flows etc.
ServiceNow certified to the level of System Administrator, or similar certifications/accreditations that demonstrate key knowledge of ServiceNow.
Excellent communication skills to bridge the gap between technical and non-technical stakeholders
Strong organisational skills, ability to work independently when needed and manage multiple work streams simultaneously
A desire to further technical ability through formal training self-learning

Must be SC Cleared