Service Now Automation Analyst - SC Cleared

ServiceNow Automation Analyst - SC Cleared

Location: London/Gloucester/Warrington (Hybrid)
Duration: 6 months (Contract)
Day Rate: £382.50 (Inside IR35)
Start Date: ASAP Clearance
Required: Security Clearance - Mandatory

About the Role

We are seeking an experienced ServiceNow Automation Analyst to join our team on a 6-month contract. You will be responsible for analysing, designing, developing, and implementing automation solutions within the ServiceNow platform, enhancing IT service delivery, operational efficiency, and user experience.
This is a hands-on technical role requiring strong ServiceNow development skills, automation expertise, and the ability to collaborate effectively with stakeholders across IT and business units.

Key Responsibilities

• Collaborate with IT and business stakeholders to gather and analyse automation requirements.
• Design and develop ServiceNow workflows, Flow Designer flows, and IntegrationHub/Orchestration solutions.
• Implement end-to-end automation across ITSM, ITOM, HRSD, or CSM modules.
• Build and extend custom ServiceNow applications to meet business needs.
• Integrate ServiceNow with third-party systems via REST/SOAP APIs and IntegrationHub Spokes.
• Produce and maintain technical documentation (process flows, solution designs, test cases).
• Test, validate, and deploy automation solutions in line with change management processes.
• Monitor and optimise performance of automated workflows.
• Provide support and training to end-users and internal teams on automation features.

Required Skills & Experience

• ServiceNow Development: Strong hands-on experience in configuration and development, including Flow Designer, Workflow Editor, and IntegrationHub.
• Automation: Proven experience creating workflows for ITSM modules (Incident, Change, Request, etc.).
• Scripting & APIs: Proficiency in JavaScript (Glide API) and experience with REST/SOAP integrations.
• Platform Knowledge: Solid understanding of core ServiceNow modules - ITSM, CMDB, Catalog.
• Certifications: ServiceNow Certified System Administrator (CSA) is essential. Additional certifications (CAD, ITSM, ITOM, HRSD) are desirable.
• Advanced Features (nice to have): Orchestration, Discovery, Event Management, Virtual Agent, or custom app development.
• Integration Tools: Familiarity with IntegrationHub Spokes (Azure, AWS, Microsoft Teams).
• DevOps/CI-CD: Experience with Git, Jenkins, or ServiceNow App Repo.
• Agile: Practical experience in Agile/Scrum environments, using tools like Jira or Azure DevOps.
• Other Technical Skills: Basic knowledge of HTML, CSS, AngularJS, or Bootstrap for UI customisation. Exposure to PowerShell or Python is a plus.
• Soft Skills: Strong communication, problem-solving, and stakeholder management abilities.

Person Specification

• Informing: Shares relevant and timely information with colleagues and stakeholders.
• Problem Solving: Applies rigorous logic and analysis to identify effective solutions.
• Technical Learning: Quickly adapts to new tools, technologies, and industry trends.
• Stakeholder Engagement: Builds strong working relationships with clients, line managers, offshore teams, and peers, ensuring collaboration and effective delivery.