Service Manager (Window and Doors)

Role: Service Manager (Window and Doors) Location: North Kildare Job Type: Permanent - Full time Salary: Excellent Salary + package

Our Client is looking for an experienced and highly organised Service Manager to lead their aftercare and service operations across both domestic and large-scale commercial window installation projects. This is a key role within the business, responsible for ensuring all post-installation service issues are handled efficiently, professionally, and to the highest standard. The successful candidate will act as the central point of coordination between clients, and suppliers-helping maintain their reputation for quality and reliability.

Responsibilities

• Manage all aftercare and service operations following installation.
• Coordinate and manage callouts and repairs.
• Oversee snagging lists and warranty claims.
• Act as the primary contact for service-related client communication.
• Handle and resolve customer issues in a timely and professional manner.
• Track recurring issues and liaise with internal teams to improve quality and processes.
• Coordinate with installation teams, project managers, and suppliers to resolve faults.
• Maintain accurate records of service activity, costs, and response times.
• Ensure compliance with project requirements and service-level expectations.

Requirements

• Proven experience in a Service Manager / Aftercare Manager / Operations role (construction or window/door industry preferred)
• Strong understanding of window systems, installation methods, and common defects.
• Excellent organisational and scheduling skills.
• Ability to manage multiple priorities across domestic and commercial projects.
• Strong communication and problem-solving skills.
• Experience dealing with contractors, site managers, and homeowners.
• Proficient in administrative systems and reporting.
• We are a nationwide company so must be willing to travel where necessary.

Desirable

• Experience working on large-scale residential or commercial developments.
• Knowledge of glazing systems and supplier coordination.
• Background in construction, fit-out, or façade systems.

Benefits

• Competitive salary (based on experience).
• Opportunity to work on high-profile residential and commercial projects.
• Supportive team environment with opportunities for progression.
• Company vehicle.