Service Manager Supported Housing

Northampton

37 hours per week Permanent

Salary: £40000 - £51,060 per annum

Are you a passionate leader with experience supporting people facing mental health challenges? Do you want to lead a service that empowers individuals to rebuild their confidence, regain independence, and move forward with their lives?

This is an exciting opportunity to shape and develop a recovery-focused supported housing service that provides safe, person-centred support for adults recovering from mental health difficulties.

The service provides 11 self-contained flats for adults recovering from mental health problems.

Residents are supported to manage their accommodation, improve wellbeing, build life skills, and successfully transition back into independent living and the wider community.

The approach is person-centred, strengths-based, and focused on helping every individual achieve greater independence and stability.

As Service Manager, you will lead the day-to-day delivery and ongoing development of the service. You'll inspire and support your team to deliver high-quality, recovery-focused support while ensuring the service remains safe, effective, and financially sustainable.

You'll work closely with residents, staff, commissioners, and external agencies to ensure the service delivers positive outcomes for the people supported.

• Lead, motivate and manage a dedicated support team
• Oversee assessments, support planning and resident interventions
• Manage the daily operations of the supported housing service and building
• Drive service improvement, quality assurance and performance standards
• Build strong partnerships with commissioners and community organisations
• Monitor budgets, KPIs and contractual targets
• Recruit, train and develop staff, volunteers and students
• Ensure safeguarding, health & safety and compliance standards are maintained
• Promote inclusive, accessible and person-centred support services

To succeed in this role, you will ideally have:

• A Level 5 qualification in Management/Leadership (or working towards it), or significant relevant experience
• Experience managing services supporting vulnerable adults, particularly within mental health or supported housing
• Strong understanding of safeguarding, risk management and recovery-focused practice
• Experience managing budgets, performance data and KPIs
• Excellent leadership and partnership-building skills
• A values-led leadership style focused on honesty, commitment and innovation

Alongside meaningful work and career development opportunities, the benefits package includes:

• 27 days annual leave, rising to 32 after 1 year service (plus bank holidays)
• Pension scheme with employer contributions
• Life assurance
• Enhanced sick pay and family-friendly policies
• Birthday leave and option to purchase additional annual leave
• Employee Assistance Programme and 24/7 GP access
• Staff recognition and long service awards
• Refer-a-friend bonus scheme
• Cycle to Work scheme and retail discounts
• Ongoing wellbeing initiatives and professional development support

This is a rewarding opportunity to lead a service that genuinely changes lives and helps people build brighter futures within their community.