Service Manager

Job Title: Service Manager

Location: Wilton, Wiltshire, SP2

Salary: £45,000 per annum + car allowance

Employment Type: Permanent, Full-time, On-site

Job Description

We are recruiting a Service Manager to lead a specialist supported housing and welfare service in Wilton, Wiltshire. This is a hands-on leadership role where you will oversee day-to-day operations, set clear standards, and ensure residents receive a consistently high-quality, compliant service. You'll be the key on-site lead, working closely with a small team and a network of partner agencies to deliver meaningful outcomes.

Key Responsibilities

• Leading, motivating, and line-managing a small multi-disciplinary team, including supervision, appraisals, rota planning, induction, and performance management
• Taking overall responsibility for service delivery across housing management, resident welfare, pathways support, premises, administration, and complaint resolution
• Owning on-site compliance standards, including GDPR, data handling, policy adherence, health & safety, and inspection/audit readiness
• Building and maintaining strong partnerships with statutory and voluntary organisations to secure practical support for residents (health, employment, benefits, and community pathways)
• Representing the service professionally at meetings and events, providing clear updates and performance reporting to senior stakeholders

Requirements & Qualifications

• Proven people-management experience (including handling conduct, capability, and grievance matters fairly and promptly)
• Experience in a public-facing, welfare, housing, or support environment (supported housing experience is welcomed but not essential)
• Strong working knowledge of compliance and confidentiality, with the confidence to act as a GDPR lead (or the ability to learn quickly)
• Excellent communication and partnership-working skills, able to engage with both residents and senior external stakeholders
• A calm, organised approach with reliable judgement and accurate record-keeping

Benefits & Work Environment

• £45,000 per annum + car allowance with a stable, long-term opportunity
• Support from external specialists (e.g., HR and operational support) to help you succeed in the role
• Meaningful work with clear purpose, helping individuals progress towards independence
• Autonomy and variety, leading a small team and shaping high standards on site

Vetro is an equal opportunities employer and decisions are made on merit alone.