Service Manager

About The Role

Job Title: Service Manager
Salary: £45000 per annum
Location: Derby
Working Hours: Monday to Friday 08:30 - 17:30
Job Status: Permanent

At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars).

Already the UK's largest online used car retailer, we're expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country.

We're part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market-leading digital experience from a much-admired brand (cinch).

The road ahead for you is clear. Join us and you'll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.

We are seeking an experienced Service Manager to join our Cinch Store in Derby. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK's leading automotive retail groups.

What you'll be working on

As a Service Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will:

• Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
• Drive ahigh performanceculture, ensuring performance is rewarded and underperformance is managed
• Oversee the service division, managing resource levels and productivity
• Accurately produce dealership reporting, in line with group reporting frameworks
• Support the dealership to consistently achievehigh levelsof customer satisfaction
• Ensure dealership activities are conducted in line with Marshall Motor Group,manufacturerand regulatory requirement

Things we look for in you

• Experience as an Aftersales or Service Manager with a strong background in Service operations.
• Experience withconfidently managing a diverse team while setting clear expectations and leading by example.
• Excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
• A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.

Cinch and Rewards
cinch's benefits programme sees that our people are supported both in and out of work. That's what a faff-free life is all about. We offer:

• Competitive salaries and bonuses
• A company pension scheme
• An Employee Assistance Programme
• Access to trained mental health first aiders
• Enhanced maternity, paternity, and adoption leave

And so much more!

Cinch and You
In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver's seat, in control of your career and ready to drive your own development. There's no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.

Cinch and Diversity and Inclusion
cinch wants to help all kinds of people in the UK find and buy a car. So, it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.

And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.