Service Manager

We are looking for an experienced and passionate Service Manager to manage and lead our Bristol Men s Crisis House, Avonmouth.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity and that s why equity is one of our core values.

JOIN THE TEAM!

1 x Full-time post available 35 hours per week

This is an exciting opportunity to lead and manage our Men s Crisis House in Bristol. We believe in a person-centred approach and the involvement of individuals in all aspects of their support.

About the Bristol Men s Crisis House

The Bristol Men s Crisis House is a warm and supportive 10-bed home based at Bradford Lodge in Avonmouth. We re here for men who have recently been through a mental health crisis whether they ve just left hospital or are finding it difficult to stay safe where they currently live. Our house offers a calm, safe environment where residents can take time to stabilise and focus on their wellbeing. We provide therapeutic support to help each person feel ready and confident to return home. Stays are usually up to 10 days, although men who are of no fixed abode (NFA) may stay a little longer if needed.

• We re a non-CQC registered service.
• Our team is here day and night, 24/7, every day of the year.
• The service is run by Rethink Mental Illness, working closely with AWP, who handle all referrals through their Crisis Teams.

How you will make a difference:

Staffing, Leadership & Oversight

I will ensure that staff have the correct guidance and support to fulfil their roles and will ensure that a monthly 24/7 rota ensures enough staffing capacity to deliver effective support.

Quality of Support & Environment

I will ensure that a high standard of support is embedded within the service and will promote and support an inclusive environment.

I will ensure that high quality support planning, risk management, outcomes measurements are in place for all residents in the service at all times.

Referrals & Risk Management

I will review all referrals into the service and ensure these are appropriate for the service remit and that risks are manageable during the residents stay. I will ensure that all referral documentation is received.

Partnership & Multi-Agency Working

I will work closely with AWP Crisis Teams and ensure highly effective working relationships are in place at a management and front line level to ensure the crisis house provides the right standard of support to residents using a multi-agency approach.

Activities & Resident Engagement

I will ensure activities offered to residents in the house and externally are varied and meet residents needs and demand and are within agreed budgets.

Incident Management & Learning

I will manage and review all incidents and severe untoward incidents that occur at the crisis house ensuring that learning is adopted and shared as needed with AWP and the commissioners. I will support joint investigations with AWP where relevant following the Patient Safety Incident Response Framework (PSIRF).

Essential skills and experience required:

Recognised housing related qualification or equivalent relevant housing experience

Experience in a comparable role of management, preferably in housing, social services, residential care or supported housing.

Experience and knowledge of enhanced housing benefit, housing management, related legislation, letting procedures and Local Authority guidelines

Ability to identify support goals and evaluate progress.

Knowledge of risk assessments and ability to identify potential risks and how to manage risks.

Understanding of housing management, law, policy and best practice

Ability to motivate people and achieve positive outcomes

Ability to communicate effectively at different levels

Knowledge of housing needs / barriers faced by people who experience mental ill health.

Excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes

Competent in the use of IT systems including Microsoft applications, email and internet.

Must be able to demonstrate behaviours consistent with the values of the Charity

Who are we?

We re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: A better life for everyone severely affected by mental illness.

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.