Service Manager - Waterford

We are Jigsaw, the National Centre for Youth Mental Health. Formerly known as Headstrong, we were established in 2006 and remain committed to leading a nationwide transformation in the area of youth mental health. By joining the Jigsaw Team, you will help us create an Ireland where every young person's mental health is valued and supported. In Jigsaw we believe in intervening early with mental health difficulties, offering a therapeutic service to young people at primary care.

Description

Are you a passionate leader ready to make a difference in youth mental health? Jigsaw is seeking a dynamic Service Manager to join our leadership team, ensuring the safe, effective, and impactful delivery of our youth mental health services and programmes. This is your opportunity to play a pivotal role in shaping the future of mental health services for young people in our community.

Please Note: This is a full time, permanent position based in our new service in Waterford City.

It is anticipated that the role will commence during the summer period, with a start date no earlier than July. This is subject to the readiness of our Waterford premises. The successful candidate will be kept informed as timelines are confirmed.

What You'll Do:

• Drive our Strategic Vision: Collaboratively plan and implement strategies for clinical service delivery, youth mental health promotion, and youth participation, ensuring alignment with local and national priorities.
• Shared Leadership: Lead the team jointly with the Clinical Manager, contributing to decision making and creating a cohesive, compassionate culture within the service.
• Operational Excellence: Manage day to day operations, including local budget management, overseeing efficient processing of referrals and scheduling of appointments for young people, data analysis, and performance evaluation, while ensuring adherence to risk management and compliance policies.
• Joint Stakeholder Engagement: Build and sustain relationships with external stakeholders, ensuring the promotion of the service and youth mental health, seamless referral pathways and strong service integration.
• Youth Focused Initiatives: Oversee participatory structures like the Youth Advocate Programme and with the youth and community engagement worker, manage a community programme to promote mental health awareness and engagement.

What We're Looking for:

• A leader with 3+ years of management experience in health, social care, education, or the non profit sector.
• A third level qualification (bachelor's degree and/or equivalent) in a business, health (including mental health), community development, education, or social science related area.
• Years of management experience may be considered in place of formal qualifications.
• Three years' experience managing a team in a human service delivery context.
• Proven expertise in developing small local budgets, implementing financial procedures and operational plans.
• Strong interpersonal skills, emotional intelligence, and a collaborative approach.
• A clean driving licence and flexibility for occasional evening/weekend work.

What We Offer:

• Competitive salary: €53,722- €78,220, based on experience.
• 25 days' annual leave, plus public holidays and 1.5 company days.
• Defined Pension Contribution Scheme: Up to 10% employer and 5% employee contribution.
• 10% Discounted Health Insurance.
• Flexible working arrangements, travel pass, and bike to work schemes.
• A role where your work directly impacts the mental health of young people.

Our Commitment to Collaboration

At Jigsaw, we value teamwork and believe in the power of collaborative leadership. As Service Manager, you will work closely with the Clinical Manager to ensure a balanced approach to service delivery that meets the needs of both staff and the young people we serve. Together, you will foster a culture of mutual support, shared decision making, and continuous improvement, setting the standard for operational and clinical excellence.

Ready to Join Us?
If you're passionate about youth mental health and have the skills and experience to lead our service, we'd love to hear from you!

Jigsaw - The National Centre for Youth Mental Health. is an Equal Opportunity Employer.