Service Manager - Ireland

Service Manager - Ireland Dublin/Cork What you will do

• You will take a key managerial role leading a team of field-line managers & field-based service engineers.
• You'll ensure exceptional customer service is delivered across your region while managing the P&L and meeting financial targets.
• Supporting and developing your team, you'll drive operational performance and uphold safety standards, ensuring both individual and team success.
• This role requires the successful candidate to based 2 days a week in the office and 3 days in the field.
• Frequent travel throughout Ireland including Belfast, Dublin, Cork & Galway is required.

How you will do it

• Manage your team's safety, performance and development, ensuring compliance with safety policies and delivering against customer service KPIs.
• Drive operational improvements, manage costs and revenue opportunities and lead your team to optimise individual and collective performance.
• Ensure the highest standards of customer service and operational excellence.
• Engage with internal and external stakeholders, build strong relationships, mentor and coach your team undefined

What we look for

• Proven experience leading field-based teams and delivering excellent customer service.
• Experience in fire & security, telecoms, HVAC or similar relevant industry.
• Strong people management, leadership, coaching, and engagement skills are essential.
• Flexible and adaptable to suit changing business needs.
• Commercial awareness, solution-focused, able to manage multiple priorities in a fast-paced environment.
• Skilled at engaging, influencing, and building relationships with stakeholders at all levels.
• Excellent communication, facilitation, and operational problem-solving abilities are required.
• Willingness to travel throughout Ireland as required.

What we offer

• Competitive salary plus performance bonus
• 25 days holiday plus bank holidays
• Company car, laptop and mobile
• Private healthcare, pension, life assurance, EAP, referral scheme, cycle-to-work, Johnson Controls discounts
• Ongoing professional training and development
• Inclusive, safety-first culture with access to business resource groups

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